Working Time : Mon - Fri 08:00-17:00(UTC+8)
ThermaFleece Balaclava – Windproof 3-in-1 Winter Hat, Mask & Neck Warmer
$24.99 USD
$60.00 USD
Menge
Shipping Policy
Dedicated to Prompt and Efficient Order Delivery
At chiclom, we value every customer and are committed to ensuring that your orders are handled with the utmost care and delivered efficiently. Below, we outline the step-by-step journey of your purchase, from payment confirmation to final delivery.
Delivery Area:
Currently, we deliver exclusively within the United States.
Order Cut-Off Time:
Orders placed before 11:00 PM China Standard Time (Shanghai) are prioritized for processing on the same day. Orders placed after this time will be processed the next business day.
Step-by-Step Order Journey
1. Payment Confirmation
- Once your payment is successfully authorized and verified, you’ll receive an email confirming the details of your order.
2. Order Processing
- Your order will be processed within 1-3 business days, during which we prepare your items for shipping.
3. Shipping Details
We deliver your goods by commercial courier.
- After processing, your order will be shipped. Delivery is typically completed within 10-15 business days.
- An email containing your tracking number will be sent to you, allowing you to monitor the status of your package.
Shipping Fees:
- Orders under $79: A flat shipping fee of $6.99 applies.
- Orders of $79 or more: Enjoy free shipping.
4. Order Tracking
- Once your order is shipped, you will receive an email with a tracking number.
- To track your order, click the Track Order link included in the email.
- Please note that tracking updates may occasionally be delayed due to circumstances such as extreme weather, labor disruptions, or high seasonal demand.
For further assistance with tracking, feel free to contact us via email at any time.
5. Delivery Timeline
- The delivery timeline combines processing time and shipping time.
- For instance, if you order a coat, processing will take 1-3 business days, while shipping will take 10-15 business days, resulting in a total delivery time of 11-18 business days.
Important Information
Shipping Method Selection:
Our system automatically selects the most appropriate shipping method based on various factors such as the platform, product size, and weight.
PO Box Restrictions:
If your shipping address includes a PO Box, our system will verify whether the selected shipping method supports delivery to PO Boxes. If delivery isn’t possible, our customer support team will contact you to provide an alternative address or assist with order cancellation.
No Additional Fees:
We charge only for product costs and shipping fees. Customers are not required to pay import duties, additional taxes, or VAT (Value Added Tax).
If you have any questions or need further assistance, please don’t hesitate to contact us. We’re always here to help!
The chiclom customer service team can be reached at :
Tel : +86 136 6301 0725
E-mail : service@chiclom.com
Return & Refund Policy
Enhanced Return & Cancellation Policy
At chiclom, we strive to provide a seamless shopping experience and prioritize customer satisfaction. Below is our comprehensive return and cancellation policy, designed to ensure transparency and clarity for all customers.
Cancellation Policy for Customized Items
Customized products are created exclusively based on the customer’s specifications provided at the time of purchase. Due to the personalized nature of these items:
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No Cancellations or Returns:
- Once an order for a customized item is placed, cancellations or returns are not allowed.
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Acknowledgment by Customers:
- By placing an order for a customized product, customers agree that these items are non-refundable and cannot be resold, except in cases of manufacturing defects or errors.
General Return Policy
chiclom is committed to customer satisfaction and offers returns or exchanges under specific conditions within 30 days of the delivery date.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Return Options
Customers can choose one of the following:
- Full Refund (in eligible cases).
- Exchange for another item.
- Store Credit for future purchases.
Note: Store credit or exchanges may be processed faster than refunds, depending on the condition of the returned product.
Conditions for Returns
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Item Condition:
- Items must be returned in their original condition:
- Unworn, unwashed, and undamaged.
- With original tags and packaging intact.
- Items must be returned in their original condition:
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Return Authorization:
- Customers must contact konluka’s customer service to obtain authorization and the correct return address before initiating the return.
- Unauthorized returns will not be processed.
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Documentation Requirements:
- To initiate a return, customers must provide:
- Order number.
- SKU or product name.
- A clear explanation of the return reason.
- To initiate a return, customers must provide:
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Evidence of Defects:
- For defective, damaged, or incorrect items, clear photos showing the issue must be submitted.
Ineligible Returns
konluka cannot process returns for the following:
- Items that show signs of wear, stains, or alterations.
- Items missing their original tags or packaging.
- Products that are not purchased from chiclom.
Refund and Return Scenarios
- Full Refunds
chiclom will issue a full refund in the following cases:
- Defective or damaged items due to production or transit issues.
- Incorrect items delivered.
- Orders canceled within 24 hours of purchase or before the order has shipped.
- Parcels lost in transit.
- Partial Refunds
Partial refunds may be offered for:
- Returns due to personal preference, such as sizing issues or a change of mind.
- Non-Refundable Cases
Returns will not be accepted for:
- Customized items (except in cases of defects or errors).
- Returns sent to the wrong address or without prior authorization.
Return Shipping Costs
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Covered by konluka:
- If the return is due to chiclom’s error (e.g., incorrect items, damaged products, or defects).
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Customer’s Responsibility:
- For returns due to personal preference or ordering mistakes, customers will bear the shipping costs.
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Freight Reimbursement:
- If chiclom determines fault, shipping costs will be reimbursed upon review.
How to Submit a Return Request
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Contact Customer Service:
- Submit your request within 30 days of delivery by emailing service@chiclom.com.
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Provide Required Details:
- Order number.
- SKU or product name.
- Reason for the return.
- Supporting photos (if applicable).
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Await Authorization:
- Wait for approval and the return address from our customer service team.
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Ship the Item:
- Return the item with a tracking number and keep the receipt as proof of shipment.
Processing Timeline
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Refunds:
- Processed within 7 business days after the returned item has been received and inspected.
- Refunds may take additional time to reflect in your account, depending on your payment provider.
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Exchanges:
- Processed faster than refunds, depending on the availability of the requested item.
Special Cases
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Parcels Lost in Transit:
- chiclom will reship the order at no additional cost or issue a full refund.
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Incorrect Address:
- If an incorrect shipping address is provided and not updated before shipping, the customer will be responsible for all losses. Reshipment fees will apply.
Additional Notes
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Return Labels:
- For defective or incorrect items, a return label will be provided.
- For returns due to customer preference, a return label will also be included in the package.
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Storage of Returned Items:
- Returned items that do not meet the criteria for a refund will not be processed and may be discarded.
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International Returns:
- Customers returning items from outside the shipping region must comply with customs regulations. chiclom is not responsible for customs fees or delays.
Contact Information
For all return and cancellation inquiries, please contact our customer service team at service@chiclom.com.
Our team will respond to your request within 24 business hours.
By shopping with chiclom, you agree to the terms outlined in this policy, ensuring a clear and smooth shopping experience for all customers.
